Updated on 26 April, 2019
PLEASE READ IT CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.
In case you have technical issues with the NEXSPY Monitoring Software, which cannot be fixed by NEXSPY Customer Support Team, you may be eligible for a full refund in accordance with the Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Team. To contact the Customer Support Team please write to email@example.com.
Subject to this Refund Policy, you may be eligible to receive a full refund within 7 days following the day of your purchase provided your reasons don’t contradict with the Refund Policy conditions outlined below.
No refund can be issued to a user in case the reasons for a refund are completely beyond NEXSPY control. They include, but are not limited to:
You are required to send your refund request to our Customer Support Team at firstname.lastname@example.org.
We do not accept refund requests made in other possible ways. The refund decision shall be made within seven business days.
All refunds are subject to a 10% handling charge.
In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us.
Account’s reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).
Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement.
Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you.