Privacy Policy

Updated on 8 January, 2019

Through its website (the “Website”) and its desktop applications and mobile applications (the “Application”), NEXSPY implements the processing of personal data listed below.

Please read carefully the following Privacy Policy which provides you, as the user of the Website and/or Application (the “User” or “You”), with the relevant information regarding the various processing of personal data implemented by NEXSPY, in accordance with GDPR.

1. DATA PROCESSING IMPLEMENTED BY NEXSPY
1.1. Processing of personal data related to your visit to our website and the purchase and use of our products

When the User visits our Website, or purchases a NEXSPY product through the Website or the Application, or use our products, NEXSPY implements a processing of personal data as follows:

1.1.1 Personal data collected

Regarding this processing, NEXSPY collects the following personal data through the collection forms in the ordering process or other processes.

  • Name,
  • Email address,
  • Address,
  • Country,
  • Postal code,
  • Company name and industry you work for.
  • Order information, such as the products you purchase, date and amount of the order.
  • Payment information such as Credit card information (type, number, expiration date, CVV security code)/debit card information or other payment/billing information.
  • Information we get from your visit to our Website, we collect information about how you visit our websites (including the webpage that led you to a NEXSPY website, the search terms entered into a search engine which led you to a NEXSPY website).
  • Information we get from your use of our products. We collect information about the products that you use and how you use them and your local device information, including but not limited to your device information, operating system, username, location, IP address, operating log information, crash reports and the information and format of the files you are working with(with your additional consent).
  • Your product license number.
  • Content of customer support communications.

1.1.2 Purpose and legal basis of the processing

NEXSPY uses the information we collect about you for the following purposes:

  • In order for NEXSPY to provide the User with the ordered product(s).
  • For the performance of a contract to which the User is party, in accordance with Article 6.1.b of the GDPR and the collected data are necessary in order for NEXSPY to identify and bill the User and to charge its bank card number.
  • For Verifying your identity and Providing customer service or support.
  • Analyze your use of our websites and products to better understand how they are being used so we can improve our services and the user experience and engage and retain users.

1.1.3 Recipients of the personal data

We may also transmit your personal information with companies that help us to run our business by processing personal information on behalf of us for the purposes identified above. Such companies include providers of payment processing services, server services providers, data analysis services providers, fraud monitoring and prevention providers, email delivery service providers, social media, and other marketing platforms and service providers.

In addition, NEXSPY may disclose the User’s personal data:

  • if NEXSPY is under a duty to disclose or share such personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety of its business, its customers or others; and
  • to successors in title or replacement operators of all or part of NEXSPY's respective businesses.

1.1.4 Transfer of personal data

The collected personal data may be transferred by NEXSPY to recipients which are located outside the European Union and such destinations may not have laws which protect the User’s personal data to the same extent as in the European Union.

NEXSPY ensures that the User’s personal data processed by NEXSPY or by its suppliers and partners operating outside the European Union are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.

Please find below the relevant information on transfer:

  • NEXSPY may transfer the collected information to third party payment processors to complete the charge process.
  • NEXSPY may transfer the collected information to providers of third party email delivery service to send promotion emails, or to other marketing platforms and service providers to complete relevant service.
  • NEXSPY may use third party track tools (such as Adwords, Bing, bugsplat, Criteo, disqus, fabric, Facebook, FireBase, Flurry, Google Analytics, Hotjar, LinkedIn, Pardot, Quora, JPUSH) to track the information on how users use the products and websites, such information will be stored in third party servers. Such third party track tools may send the data analysis report to NEXSPY for NEXSPY's above mentioned purpose.
  • NEXSPY may store the collected information on the servers leased from providers of third party server service.

1.1.5 Duration of the storage

NEXSPY will store the collected personal data for the duration of the contract and 60 days after the termination of the contract. Beyond this duration, in order for NEXSPY to be able to demonstrate the existence of a right or a contract or a legal obligation, the relevant personal data will be stored through intermediary archives for a duration that will not exceed what is strictly necessary regarding the purpose of the storage and in accordance with the applicable legislation.

Regarding banking information, said information will be deleted once the payment has been processed and has become effective. Withdrawal time period could additionally apply. The number and the expiration date of the credit card number (not the CVV security code) could be stored through intermediary archives for evidence purposes in case of a claim regarding the payment, for the duration provided by Article L. 133-24 of the French Monetary and Financial Code (13 months or 15 months in case of deferred charge card).

1.2. Cookies and trackers

When the User consults the Website and/or the Application, NEXSPY implements cookies and other trackers on the User’s device.

For additional information on cookies and trackers, please read NEXSPY’s Cookie Policy.

2. USER'S RIGHTS

To the extent required by the law of your jurisdiction, you may have below rights. Before you exercise below rights, you may consult your legal counsel if the laws of your jurisdiction stipulate below rights.


The right to be informed: The User has the right to be provided with clear, transparent and easily understandable information about how NEXSPY collects and uses personal data and its rights. This is the reason why NEXSPY is providing the User with the information in this Privacy Policy.

The right of access: The User has the right to obtain access to its personal data (if NEXSPY is processing it), and other certain information (similar to that provided in this Privacy Policy).

The right to rectification: The User is entitled to have its personal data corrected if it’s inaccurate or incomplete.

The right to erasure: This ‘the right to be forgotten’ enables the User to request the deletion or removal of its personal data where there’s no compelling reason for NEXSPY to keep using it. This is not a general right to erasure; there are exceptions.

The right to restrict processing: Under certain circumstances, the User has the rights to ‘block’ or suppress further use of its personal data.

The right to data portability: The User has the rights to receive its personal data provided to NEXSPY in a structured, commonly used and machine-readable format and has the right to transmit those data to another controller.

The right to object to processing: The User has the right to object, on grounds relating to its particular situation, at any time, to the processing of its personal data.

The right to lodge a complaint: The User has the right to lodge a complaint about the way NEXSPY handles or processes its personal data with its national supervisory authority.

The right to withdraw consent: If the user has given its consent for specific processing of its personal data implemented by NEXSPY, the User has the right to withdraw its consent at any time. In case the User does so, it does not mean that anything NEXSPY has done with the User’s personal data with its consent up to that point is unlawful).

The right to define instructions: The User has the right to define general or specific instructions regarding storage, deletion and use of its personal data after death.

3. REVISION OF THIS PRIVACY POLICY​

We may modify this Privacy Policy at any time and post any changes to the Privacy Policy on the Website, so please review it frequently. We indicate the date of the current version of this Privacy Policy below, so you know when it was last updated.

Changes to this Privacy Policy may not affect your personal data we have previously collected from you or after such changes.

If you object to the changes, please contact us as provided below.

4. CONTACT US

If you have any questions about this Privacy Policy or you wish to make changes to your personal information or remove yourself from our database, please contact us by email at support@nexspy.com.